BENEFITS ANALYST 78-2011-BA

Department: Benefits Administration
Status: Full-Time, Non-Exempt

BRIEF DESCRIPTION:

The Benefits Analyst’s serves as a liaison between a client’s Human Resources team and their benefits carriers.  Responsibilities include maintaining employee eligibility, performing quality assurance tasks, resolving issues escalated by clients, assisting Project Managers with client implementations, renewals and engaging in other special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

• Gather and document business and plan design requirements;
• Lead management of all administrative tasks for implementations, renewals and ongoing administration;
• Quality review administrative staff assignments including daily administrative deliverables and documentation of procedures;
• Review and monitor ongoing client issues and deliverables;
• Test and quality review client specific documents;
• Develop and implement best practices;
• Review documentation of procedures and identify process improvements;
• Train other members of the benefit team;
• Provide feedback and developmental coaching to other team members;
• Build strong relationships with clients and business partners;
• Identify solutions for changing needs in market place;
• Develop training materials and conduct training for Call Center staff (during Open Enrollment or client specific);
• Perform other duties and responsibilities as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree is preferred but not required;
• 2-3 years of experience in Benefits Analyst/Benefits Administrator capacity;
• Client facing experience is a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational, analytical skills and strong attention to detail;
• Excellent interpersonal, verbal and written communication skills;
• Excellent troubleshooting, problem solving an decision making skills;
• Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts;
• Ability to work well independently and as a team member;
•  Multitasking abilities (must be able to effectively provide ongoing support 3-4 assigned client accounts at a time);
• Ability to successfully operate in a fast paced yet flexible environment;
• Ability to prioritize projects and meet deadlines;
• Aptitude for learning internal systems, applications and internal work flow of the department;
• Proficiency in basic computer skills and knowledge, including keyboard skills and electronic folder/file organization and management;
• Proficiency in Microsoft Office Word, Excel, and Outlook applications (mail merge, sorting/filtering, using excel formulas, etc.).

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
• Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
• Occasionally required to stand and walk;
• Extensive use of computer and keyboard and viewing of computer screen is required;
• Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

WORK LOCATION AND HOURS:

• Work is typically performed either on site at Trion’s office, or at various customer/Trion locations as required.

• Must be able to work overtime during peak periods.

TO APPLY

If you are interested in applying for this position, please send your resume, along with salary requirements to careers[at]trion.com.