Benefits Analyst

Department: Benefits Administration
Status: Full-time, Non-Exempt

The Benefits Analyst serves as a liason between a client's Human Resources department and their benefit carriers. Responsibilities include maintaining employee eligibility, performing quality assurance tasks, resolving issues escalated by clients, assisting Project Managers with client implementations, renewals and engaging in other special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Gather and document business and plan design requirements
• Lead management of all administrative tasks for implementations, renewals and ongoing administration
• Quality review administrative staff assignments including daily administrative deliverables and documentation of procedures
• Review and monitor ongoing client issues and deliverables
• Test and quality review client specific documents
• Develop and implement best practices
• Review documentation of procedures and identify process improvements
• Train other members of the benefit team
• Provide feedback and developmental coaching to other team members
• Build strong relationships with clients and business partners
• Identify solutions for changing needs in market place
• Perform other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree is preferred but not required
• 2-3 years of experience in Benefits Analyst/Benefits Administrator capacity
• Client facing experience is a plus
• Strong organizational, analytical and troubleshooting skills
• Excellent interpersonal, verbal and written communication skills
• Logical problem solving skills with excellent follow through and strong attention to detail
• Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts
• Ability to work well independently and as a team member
• Multitasking abilities (must be able to effectively provide ongoing support 3-4 assigned client accounts at a time)
• Ability to successfully operate in a fast paced yet flexible environment
• Ability to prioritize projects and meet deadlines
• Aptitude for learning internal systems, applications and internal work flow of the department
• Proficiency in basic computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage;
• Proficiency in Microsoft Office Word, Excel, and Outlook applications (mail merge, sorting/filtering, using excel formulas, etc.)

 

Work is typically performed either on site at Trion in our King of Prussia, PA (19406) location, or at various customer locations as required.

Must be able to work overtime during peak periods (typically, September through February).

TO APPLY

If you are interested in applying for this position, please send your resume, along with salary requirements to careers[at]trion.com.