Client Leader

Department: Consulting
Status: Full-time, Exempt

Working within Trion’s consulting division; the Client Leader (CL) provides thought leadership and expertise within the health and welfare spectrum across a broad range of clients. Supported by account teams responsible for day to day management of the account, the CL advises on strategies which best suit the employee base and overall human resources (HR) plan and philosophies, while balancing the cost/quality equation. Expertise needed in plan design, funding, wellness, consumerism, employee engagement and disease management. Role has overall responsibility for the retention, growth and development of a 10M+ block of business, the development and nurturing of key relationships and the delivery of a high quality health and welfare solution. Role will also support new sales, product development and vendor relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Thought Leadership/Expertise

• Provide expertise, coaching and materials development in support of the account management team
• Act as the senior consultant to key clients in high visibility meetings throughout the calendar year
• Ensure all clients have a clear, deliverable strategy which reflects their goals within HR and health and welfare
• Support account teams in setting strategic direction and thought leadership for the account base
• Utilize relevant, current knowledge in all facets of health and welfare including benefits plan design, funding, wellness, consumerism, employee engagement and disease management
• Conceptualize, develop and deliver new products and capabilities within the health and welfare spectrum
• Stay current on industry standards and best practices as well as distribution channel offerings from carriers, specialty vendors, PBM’s, etc.

Market Growth

• Collaborate with practice leader and peers in setting the strategic direction of the consulting practice
• Assume responsibility for the retention, growth and development of a 10M+ block of business
• Support account management in designing comprehensive account strategies including – product expansion, cross-sell opportunities, fee and contract negotiations
• Support the account management team in handling complex client solutions, negotiations

Relationship Management

• Develop and nurture key client relationships with the account base
• Serve as a point of escalations for client issues
• Demonstrate high emotional intelligence (eq) in all matters related to client interaction

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree required
• 15+ years consulting, preferably insurance and benefits
• 3 years Underwriting experience preferred
• 5+ years with a national consulting firm

The work will be performed in a normal office environment. The position may be located either in our Conshohocken, PA or New York, NY office. Up to 40% travel is required.

TO APPLY

If you are interested in applying for this position, please send your resume, along with salary requirements to careers[at]trion.com.