Productivity support team manager

Department: Benefits Administration
Status: Full-time, Exempt

The Productivity Support Team Manager is responsible for the management of the Productivity Support Team (PST) within the Benefits Administration Department. The PST is a specialized team of administrative, technical, project management, quality assurance, training and auditing resources delivering benefit administration services to clients. The Team focus is developing and sharing standards and best practices, load balancing (support during implementations and special projects), mentoring, training and implementing efficiencies.

The position also participates as a member of Trion’s outsourcing management team, charged with strategic planning, implementing initiatives associated with quality and efficiency, developing staff, and sustaining revenue and profitability in line with corporate objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Client and Organizational Expectations; High level management of client implementations and renewals, Understanding and fulfillment of client needs while monitoring for out-of-scope requests, Management of client expectations, Accountability for timely and high quality client deliverables.
• Team Development; Performance management, goal setting and career pathing, Leadership development, Recruiting and retention efforts.
• Regulatory Changes and Process Improvement Initiatives; Development and documentation of standards and best practices, Implementation of corresponding communications and training, Business sponsorship of efficiency-related projects, Oversight of operational processes and procedures compliance audit.
• Vendor Management; Maintain effective working relationships with external business partners (carriers, payroll vendors, etc.), Resolution of cross-client or global issues.

• Internal Relationship Management; Coordination between Outsourcing and Consulting on client issues, while proactively supporting the “OneTrion” approach, Support cross coordination of all Outsourcing services
  

REQUIRED QUALIFICATIONS:

• 5-10 years experience managing, leading and developing teams
• Health and Welfare Benefits experience including exposure to implementations and ongoing administration
• Demonstrated ability to establish and maintain effective partnerships with internal and/or external clients
• Ability to effectively communicate with all levels throughout an organization including C-level executives
• Strong organizational, problem solving, and troubleshooting skills
• Strong leadership, interpersonal, oral and written communication skills
• Demonstrated technical ability to understand benefit administration systems
• High quality service delivery orientation
• Enthusiastic and entrepreneurial spirit
• Knowledge of MS Office
• Knowledge of MS Access and MS Project a plus
  

TO APPLY:

If you are interested in applying for this position, please send your resume, along with salary requirements to careers[at]trion.com.