At Trion, we know that viable technology is only the first step in creating an employee benefit administration system.
Other firms give you their "off-the-shelf" products - then make you adapt to work around those products' limitations. Our proprietary benefit administration system is different. It provides you with flexibility by adapting to your specific benefit needs through customized modules that are tailored for you. Instead of pushing work back onto your plate, we create solutions and relieve you from the day-to-day administrative burden associated with your benefit plans.
Technology is important, but understanding and supporting your needs is where the real innovation begins.
Trion offers more to benefit administrators than just a technology solution. Our technology is complimented by top-notch benefits professionals - people with complete mastery of the manual administrative process and years of experience in resolving benefits issues with intelligence, flexibility, and tenacity. This partnering of state-of-the-art technology with subject matter experts is a complete back-office solution that meets all of your administrative needs helping you achieve better, faster and more accurate results.
Enrollment System
EnrollOnline.com™, Trion's proprietary enrollment system pioneered in 1997, is one of the first benefits services to combine web and telephone-based enrollments as well as knowledge content and issues management - all supported by a state-of-the-art call center with highly trained Employee Advocates to handle your employee calls.
Our flexible benefit administration system supports new hires, open enrollment, and life status changes efficiently and effectively, providing service to your employees through a variety of clear channels. You don't have to settle for a partner who makes you do all the tough work. We'll help you stop the barrage of paper during open enrollment, reducing the burden of a high-transaction process.
Learn More about how Trion's EnrollOnline.com™ can make online benefits enrollment simple, streamlined, and stress-free.
Customer Service Call Center
When you ask Trion's customer service call center to do a job, we do it. Our 80% first-call resolution success rate far exceeds industry standards - the first call is usually the only call your employees have to make to resolve their benefits issue.
Our Employee Advocates are trained to pursue an issue until they achieve full resolution, bringing in everyone they need to get the job done. Unlike other call centers, we don't gauge performance by call volume and number of calls taken per shift, we gauge performance by how well our advocates can resolve the employee issue. This means that our Employee Advocates are working in the best interest of your employees - not their own personal agenda or quotas.
What's more, when your employees speak with a Trion Employee Advocate, they'll be dealing with a professional who's had at least 120 hours of classroom time specific to their job function. We train our college-educated staff, encourage them to attend classes for other job functions as well, and give them the tools they need to resolve issues efficiently and effectively. Your employees will be in capable hands.
Eligibility Management Services
Other firms aggregate and offload your eligibility data - Trion manages it. We'll submit new employee enrollment data to your insurance carriers to activate coverage, review the carriers' error and warning reports, and then work with your carrier to resolve any errors until we achieve 100% accuracy. In addition, we regularly complete reverse eligibility audits against carrier data to assure the integrity of enrollment data. Similar processes are used to validate the integrity of payroll and HRIS data. This level of accountability and accuracy can help you save a significant amount of money on one of the largest line items of your company's expenses. No stone, we promise, will be left unturned.
Carrier Premium Billing & Reconciliation
Tired of wading through reams of carrier bills trying to validate accuracy and figure out how it all affects your bottom line? Let Trion remove this distraction from your busy schedule.
We'll take multiple carriers with multiple billing formats and create a single, easy-to-read bill customized according to how your business is structured. Our bill will break down the data in a format that allows you to properly allocate costs to different business units - and still write a single check. If a carrier will allow you to self-bill, we'll take care of that for you - and if they won't, we will also reconcile their bill, doing a manual line-item review to ensure 100% accuracy.
Health Benefits Administration
One of the most important things for any person in today's world is ensuring that, in the event of an illness or accident, you will be protected. Members of our medical benefits administration team handle your business's health care needs by striking the proper balance between management and control. Health benefits administration professionals work tirelessly to ensure that your medical benefits are secured and that all insurance and eligibility information is clear, concise, and organized in one central location. Health benefits administration from Trion alleviates the responsibility of managing your benefits alone while still providing access to all medical benefits information for your review at any time. Trion's innovative technology and customer service takes the chaos out of health care and gives you the opportunity to concentrate on managing your business according to your needs.
FSA and COBRA Administration
Consumerism has been the buzz of the industry and while a lot of companies are just starting to figure it out, Trion has been leading the way. More and more employees are directing pre-tax payroll deductions into Flexible Spending Accounts. Utilizing the latest technology, Trion allows employees to manage their accounts online and access funds through the convenience of debit cards. We're also poised to help you negotiate the financial complexities and legal liabilities involved with COBRA compliance. Our in-house COBRA expertise and in-depth knowledge of the Cafeteria Section 125 regulations - as well as our understanding of your company's data - allow us to answer your questions more quickly. As part of our overall benefits administration strategy, we'll bear the burden of FSA and COBRA administration. . . so that you don't have to.